FAQ

Welcome to CFB!

In order to bring you a good shopping experience, we hope you read the following shopping instructions carefully.

About us:

CFB is an online store in China specializing in the supply of famous limited brand. We have the best price, good product quality and customer service. We are a one-stop shopping website. Payment and shipping are as convenient as domestic shopping.

Value for money: Get the best quality products for the least amount of money, provide you with high-quality products at ultra-low prices.

Quality Assurance：Please register the correct email address. Before we ship your order, you will receive six free high-quality pictures of the shipment, showing the front, back and side details of every product. We will ship your order to you after your confirmation. If you do not reply within 48 hours, we will assume you have confirmed the order and arrange international shipping.

Efficient customer service: You can contact us by email

Shopping Guide:

How to search for products

1. Shoes and bags could be searched by official item number in search bar (the official product number could be find on retail websites like stockx.com)

2. You can contact us, our customer service will service for you. We hope to bring you a convenient and pleasant shopping experience.

Shipping Insurance:

We suggest you purchase insurance. Once you purchase, it means we will send your order again when your package is detained by customs/can't be delivered.

Just add corresponding amount to your shopping cart, and checkout together with the whole order.

Click to Buy Insurance

Size

We have Sizing Guide in the Product Details Page.If you don't know how to choose the size, please note your height and weight when placing an order or email us at

Payment:

1.When you decide to buy, click "Buy Now".

2.Enter the "Receipt Address" interface. Please fill in your correct delivery address and personal information so that you can get your own courier accurately and quickly. Register with the correct email address, and you will receive quality inspection photos before shipment.

3.We support several shipping methods at your choice. Each has different cost and estimated delivery time. You can choose the appropriate shipping method according to your need. Then click continue to payment to enter the payment page.

Quality

Before we ship your order, we will help you to check the quality. We take photos from all angles of the product and send them to your registered email address on our website. Please confirm the quality and size within 48 hours. After receiving your email confirmation, we will start arranging international shipping. If you do not reply within 48 hours, we will assume you have confirmed the order and arrange international shipping.

How to track my package

After delivery, the international logistics order number will be updated into our website in about 3 business days.

1. Get the tracking number in “shipped order” of "My Orders" on the website.

2. Copy and paste the tracking number at https://www.17track.net/en to get the latest logistic information.

Shipping method and timeline:

The delivery time of the order to your country depends on the route you choose.

EMS: The estimated shipping time is 10-25 days. The advantage is that it is charged according to the actual weight. The disadvantage is that the first weight is shipped at 500g, and the additional weight is calculated as one unit per 500g(less than 500g is also measured at 500g). Transportation time is unstable.

Canada Post: Special line only for Canada customers. The estimated shipping time is 15-18 days, the advantage is that it is charged according to the actual weight. The weight limit is 2kg. The price is good but shipping time is unstable.

USPS: Special line only for US customers. The estimated shipping time is 10-12 days. Very cost effective. But if the package's sum of length, width and height is larger than 90cm, package will be charged by volume weight and each package has a maximum weight of 5 kg.

USPS(Alaska/Hawaii/Puerto Rico)：USPS American remote area line, each package has a maximum weight of 3.15 kg.

FEDEX: The estimated shipping time is 7-10 days. The advantage is that the shipping time is shorter, and the disadvantage is that it is charged according to the volume weight, which leads to higher shipping cost. For example, the actual weight of a pair of sports shoes is 1600g, but the packaging box (L × W × H)/5000, the volume weight may be 3500g.

AMX: The estimated shipping time is 8-12 days. Advantages and disadvantages is same to FedEx route.

UPS: The estimated shipping time is 8-12 days.Advantages and disadvantages is same to FedEx route.

DHL: The estimated shipping time is 10-15 days. The advantage is covering customs and disadvantages is same to UPS route.

DHL EU-HT：Special line only for European customers.The estimated shipping time is 10-15 days.The advantage is covering customs.

Australia special line-XH：Special line only for Australia customers.The estimated shipping time is 10-15 days.The advantage is covering customs.

European special line: Special line only for European customers.The estimated shipping time is 8-12 days.The advantage is covering customs.

Royal Mail: Special line only for British customers.The estimated shipping time is 8-12 days.The advantage is covering customs.

Japan special line: Special line only for Japanese customers.The estimated shipping time is 5-8 days.The advantage is covering customs.

Notice:

Principles of international logistics charging by volume:,

1. Volume weight (kg) = circumference L (cm) × width W (cm) × height H (cm )) / 5000

2. The actual weight is the weight displayed on the scale.

3. The freight charged by the website is prepaid. If there is a large difference in shipping costs due to the difference between the actual weight and the volume weight, we will contact you in time.