Terms and Conditions
Welcome to our online store. We provide its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use our service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. We reserves the right to change this site and these terms and conditions at any time.
Use of Site:
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, we hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted in advance. we reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believes that customer conduct violates applicable law or is harmful to our interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
New Users Subscribed By Default to Newsletter.
Notice: we can ship from different warehouses. For orders with more than item, we may split your order into several packages according to stock levels at our own discretion. We will process orders according to the dispatch time indicated on the website. If the item has not been shipped based on this estimation, we will offer the customer a solution via the Support Center. If the customer contacts us before this we will act according to their requests and our policy. Thank you for your understanding.
Termination and Effect of Termination
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. we reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics provider. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer. All orders reported as "delivered" by shipping companies are considered delivered. we cannot be made liable of non-delivery in this case.
Typographical Errors
While we strives to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Pricing in Different Currencies
Pricing of products sold by us is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-U.S. denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to us, excluding shipping.
Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by ZAMBITIOUS. S.L,a Spanish company, having its registered office LEFT DOOR, 2ND FLOOR, BLOCK C, SAN BENITO STREET 1, 03013 ALICANTE/ALACANT, ALICANTE.
In the event you choose to pay with credit card and the payment will be processed via a European Acquirer, these terms are an agreement between you and ZAMBITIOUS. S.L. For any other type of purchases, these terms are an agreement between you and ZAMBITIOUS. S.L and goods and/or services will be delivered by ZAMBITIOUS. S.L directly.
Arbitration
Where the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such dispute to International Economic and Trade Arbitration Commission(the "SCIA") for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.
Applicable Law
These conditions are governed by and construed exclusively under Spanish law without regard to conflicts of laws principles.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that here is not responsible for the operation of or content located on or through any such site.
Remedies
You agree that our remedy at law for any actual or threatened breach of this Agreement would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.
No right or remedy of we shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees and expenses.
No instance of waiver of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.
Order Cancelation
Please note that packed or shipped orders cannot be canceled or changed. Only orders that are paid, processing or partially shipped may be modified. Please contact our dedicated customer service team as soon as possible if you would like to cancel a shipped order. Our agents will help you the best they can, however, if an order cannot be canceled, please accept the package and refer to our warranty page.
Customer Code of Conduct
We are always here for our customers and will do our best to resolve all issues to customer's satisfaction in a polite, professional and amicable way. Thus, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or we may, for example, include but not be limited to any of the following:
- Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
- Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
- Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to us.
- Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
- Excessive number of complaints compared to the total purchase value history. Including opening an excessive number of Live Chat or tickets.
For such behavior, complainants may be advised and formally notified of the following:
- Their language is considered offensive, abusive, threatening, and wholly unacceptable.
- They must refrain from using such language, intimidation, and threats.
- There will be no further exchange of correspondence on the matter if they persist with this behavior.
- We reserves the right to no longer accept orders from the customer in the future without further notice."
The Complaint Escalation Process
This process applies strictly to Customer Service issues.
If the customer is dissatisfied with the solution offered by our Customer Service, the customer may contact our Customer Service Supervisor by submitting a new ticket in "submit a formal complaint" section as follows:
We respond to all complaints within 24 hours except on weekends and public holidays.
